Contact Information
We’re always here to assist you with any inquiries, orders, or partnership requests.
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If your order has not yet been shipped, you can cancel it directly from your account dashboard under “My Orders.” Once shipped, please contact our support team immediately for assistance at support@medbaystore.com .
All pharmacy and vendor registrations go through a verification process. If your registration is delayed, it may be due to missing documents or pending license verification. You’ll receive an email once your account is approved.
Simply create a customer account on Medbay Store, add items to your cart, and proceed to checkout. You can pay using Mobile Money, credit/debit card, or cash on delivery (available in select areas).
After placing your order, you’ll receive a confirmation email or SMS with a tracking link. You can also check your order status anytime by visiting My Orders in your account dashboard.
If you cancel an order before it ships or return an eligible product, your refund will be processed within 3–7 working days via your original payment method. Refunds for cash-on-delivery orders will be made through mobile money.